The vendor will do its utmost to ensure that the delivery date is as close as possible to the date indicated when the order is placed.
The standard delivery time, as from the order leaving the warehouse, is four to five working days for shipments to the mainland and the Balearic Islands. For shipments to other destinations, we will notify the delivery date on an individual basis.
However, the customer accepts that all these shipment times are approximate and that they may change due to specific circumstances, such as the size of the shipment, the destination, the company responsible for transportation and delivery (including negligence on the part of the same), and any other ground outside the control of the vendor.
The customer may select the option “Collect from store” in the event of wishing to collect the order from the physical store located in Sol underground station (Puerta del Sol, 12, 28013 Madrid) or from the store located in Plaza de Castilla underground station (Paseo de la Castellana 189. 28046 Madrid). This option shall have no associated delivery cost. To select this option, the customer should present a printed sheet with the order confirmation and the ID card of the person who made the purchase. The order will be available for collection for 15 days after receiving the notification that their order is available in the corresponding physical Metro de Madrid store.
Before confirming the order, the Metro de Madrid Store will display the shipping costs for the products selected.
No transport costs for orders over 50 euros to be delivered in Spain shall be applied.